Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

Title Description Date of Problem MSU Ticket Number Problem Numbersort descending Tool Workaround
[RESOLVED] Update all attempts is not working after question answer is changed or removed from the quiz

Update all attempts does not work after question answer is changed or removed from the quiz.  Instructor navigates to Assessments> Quizzes> "Title of Quiz"> (dropdown menu) Grade> Question Tab> (bottom of page) Questions that are not in the quiz anymore: "Title of changed or removed question "  -  A blank white page results.

02/24/2016 - 15:15 CA 14905 PRB0048975


[RESOLVED] Quiz Regrade Issue

Attempts to regrade quiz questions that have not been changed provide users with the options to "Give to all attempts XXX points" and "Give to attempts with answer XXX XXX points" but do not provide users with the answers selected by students. Because this is not happening, the system is also not defining what the option choices (1, 2,3,...) are in the drop down menu.

03/02/2016 - 15:45 31632, 34902 PRB0049536
[RESOLVED] Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

07/10/2015 - 16:30 694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

Quiz attempt score and overall attempt score display incorrectly.

A quiz attempt score and overall attempt score does not display properly in submission view.

When "Show attempt score and overall attempt score" is checked On in a Quiz submission
view, users should be able to see their score as soon as they submit their attempt.
The score that is displayed is only what the system can auto-grade. However due to this bug found in 10.5.1
it is behaving in opposite way. So if you try to turn submission view OFF then submissions will be visible.

02/05/2016 - 09:45 17917 PRB0049941 Quiz

Turning the submission view on or off produces the logically opposite effect. Disabling the "Allow attempt to be set as graded immediately upon completion" prevents these scores from displaying to students.

[RESOLVED] Search for Course arrow keys non-functional

The Search for Course feature no longer allows you to use the arrow keys to navigate through the text characters.

03/08/2016 - 10:45 11315 PRB0050027
[RESOLVED] Embedded Players Cannot Go Fullscreen

Embedded video players (such as Kaltura and YouTube) cannot go fullscreen when added to D2L though either Insert Stuff->Enter Embed Code or by editing page source.

11/16/2015 - 11:00 738395 PRB0050695 Content

For Kaltura videos, use the Insert Stuff->My Media option.