Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
01/06/2014 - 14:30 Clicking on a link does not take you automatically back to the top of the dropbox

It happens on links placed in content. The next page opens at the same location as where the link that was clicked on was placed.

505321 PRB0043184

There is no workaround and there is no fix to the problem.

12/12/2013 - 15:00 If an instructor hides the Final Exam grade, to avoid students seeing it, students used weight achieved for the category.

Category shows weighted average for hidden assignments in D2L if weighted average is not hidden also.

500765 PRB0043938

Hide the weight achieved separately.

12/11/2013 - 14:45 Notifications

Option to save notifications will not save if you try and change the default setting from "Discussions - new message posted to a forum, topic or message for which I subscribed to instant notifications" to any other option.

500680 PRB00105923

The only workaround is to select a different browser.

12/06/2013 - 16:30 Unlimited attempt quizzes

Quizzes that are set to *unlimited attempts* should show unlimited attempts in the attempts tab of the quiz. In some cases an error is producted or a number is selected in the attempts tab. If this occurs contact the DLS Help Desk for second level support.

496140 Bug # 92125
10/29/2013 - 16:00 Notifications received with a quicklink embedded generate 404 errors.

Notifications received with a quicklink embedded, such as those from News items, generate 404 errors.

488237 PRB0043526

There currently is no workaround.

10/24/2013 - 15:30 When recalculating grades in Quizzes student preview does not update

When you edit question points and click Recalculate. Final Score changes as expected but in Student View Preview you must Edit Display Settings, and Override display options for this item and then save.

477710 PRB0043141

You need to make the change in the final score in the box and click recalculate it changes the student view preview fine.  If you change the score in one of the question boxes below and click recalculate, it changes the final score in the final score box but does not change the student view preview.  No ETA on a fix.

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