Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
02/04/2014 - 14:30 Moving Modules around from the Table of Content causes errors

Moving or dragging modules around within the Table of Contents leave behind copies of modules and submodules that are dropped out of their parent modules.

528966 PRB0043267

The only workaround for this issue is to export the content into a new shell course, edit it manually, delete the content in the original course and then import the newly edited content back into the original.

01/09/2014 - 14:45 Can't open feedback files

Students receive an error (404 Not found) when attempting to access their feedback files in a dropbox when accessing the dropbox through the content tab of a course. 

505321 PRB0042595


If the student accesses the their feedback directly from the dropbox tool, then they can access the feedback files.  Students are not supposed to be able to access feedback files from content.  There is already an existing problem ticket with a request to remove the confusing link from content.

01/09/2014 - 14:15 Sending email to large email lists times out

The page sending the email times out after 120 seconds, and only recepients who were processed during those 120 seconds will receive the email.

528980 PRB0043896

Send email in smaller groups, using the 200 user per page limit in the Classlist, or try to send the email after hours when the system can finish quicker.

01/06/2014 - 14:30 Clicking on a link does not take you automatically back to the top of the dropbox

It happens on links placed in content. The next page opens at the same location as where the link that was clicked on was placed.

505321 PRB0043184

There is no workaround and there is no fix to the problem.

12/12/2013 - 15:00 If an instructor hides the Final Exam grade, to avoid students seeing it, students used weight achieved for the category.

Category shows weighted average for hidden assignments in D2L if weighted average is not hidden also.

500765 PRB0043938

Hide the weight achieved separately.

12/11/2013 - 14:45 Notifications

Option to save notifications will not save if you try and change the default setting from "Discussions - new message posted to a forum, topic or message for which I subscribed to instant notifications" to any other option.

500680 PRB00105923

The only workaround is to select a different browser.

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