The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Date of Problem||Title||Description||MSU Ticket Number||Problem Number||Status||Tool||Workaround|
|05/06/2014 - 13:45||Can't view multiple pages of drop box submissions for some students||
When viewing X students' document, she can preview the entire document, without viewing as text or downloading it. When viewing Y's document you can only preview the first page, and has to either view as text or download it,
Using the "view as text" button within the document viewer to avoid having to download the file in order to view it -- formatting won't be maintained, so this might not be a suitable workaround for all situations.
|02/13/2014 - 15:30||HTML editor crashes Internet Explorer 9||
Internet Explorer 9 crashes in various areas of D2L. We have tickets where it's crashed running Spell Checker and when viewing source code.
Behavior was not duplicated in Internet Explorer 10 or FireFox.
|02/12/2014 - 10:45||Spell Checker freezes in D2L when using Chrome 32||
When using the spell checker, either when adding content or creating messages, the box that normally pops up that should display errors instead loads as a white screen. The browser then freezes and you have to close the entire browser and restart, thus losing whatever content she was working on in D2L.
Change the settings in Chrome. Chrome menu -> Settings -> Show Advanced Settings... -> Languages -> Language and input settings...->
Select the spell-checker settings to English (United States)
|02/04/2014 - 14:30||Moving Modules around from the Table of Content causes errors||
Moving or dragging modules around within the Table of Contents leave behind copies of modules and submodules that are dropped out of their parent modules.
The only workaround for this issue is to export the content into a new shell course, edit it manually, delete the content in the original course and then import the newly edited content back into the original.
|01/09/2014 - 14:45||Can't open feedback files||
Students receive an error (404 Not found) when attempting to access their feedback files in a dropbox when accessing the dropbox through the content tab of a course.
|01/09/2014 - 14:15||Sending email to large email lists times out||
The page sending the email times out after 120 seconds, and only recepients who were processed during those 120 seconds will receive the email.
Send email in smaller groups, using the 200 user per page limit in the Classlist, or try to send the email after hours when the system can finish quicker.