Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
05/06/2014 - 13:45 Can't view multiple pages of drop box submissions for some students

When viewing X students' document, she can preview the entire document, without viewing as text or downloading it. When viewing Y's document you can only preview the first page, and has to either view as text or download it,

547128 PRB0044124

Using the "view as text" button within the document viewer to avoid having to download the file in order to view it -- formatting won't be maintained, so this might not be a suitable workaround for all situations.

02/13/2014 - 15:30 HTML editor crashes Internet Explorer 9

Internet Explorer 9 crashes in various areas of D2L.  We have tickets where it's crashed running Spell Checker and when viewing source code.

520169 PRB0042692

Behavior was not duplicated in Internet Explorer 10 or FireFox.

02/12/2014 - 10:45 Spell Checker freezes in D2L when using Chrome 32

When using the spell checker, either when adding content or creating messages, the box that normally pops up that should display errors instead loads as a white screen. The browser then freezes and you have to close the entire browser and restart, thus losing whatever content she was working on in D2L.

533837 PRB0043790

Change the settings in Chrome.  Chrome menu -> Settings -> Show Advanced Settings... -> Languages -> Language and input settings...->

Select the spell-checker settings to English (United States)

 

02/04/2014 - 14:30 Moving Modules around from the Table of Content causes errors

Moving or dragging modules around within the Table of Contents leave behind copies of modules and submodules that are dropped out of their parent modules.

528966 PRB0043267

The only workaround for this issue is to export the content into a new shell course, edit it manually, delete the content in the original course and then import the newly edited content back into the original.

01/09/2014 - 14:45 Can't open feedback files

Students receive an error (404 Not found) when attempting to access their feedback files in a dropbox when accessing the dropbox through the content tab of a course. 

505321 PRB0042595


If the student accesses the their feedback directly from the dropbox tool, then they can access the feedback files.  Students are not supposed to be able to access feedback files from content.  There is already an existing problem ticket with a request to remove the confusing link from content.

01/09/2014 - 14:15 Sending email to large email lists times out

The page sending the email times out after 120 seconds, and only recepients who were processed during those 120 seconds will receive the email.

528980 PRB0043896

Send email in smaller groups, using the 200 user per page limit in the Classlist, or try to send the email after hours when the system can finish quicker.

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