Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Title Description Date of Problemsort ascending MSU Ticket Number Problem Number Tool Workaround
Weight of Bonus Item Not Editable Until After Save

When creating an bonus item in a category that is configured to "Distribute weights by points across all items in the category" or "Distribute weight evenly across all items" the weight input field remains disabled until after saving the item.

06/12/2014 - 17:00 502093 PRB0045271 Grades


As a workaround, when you create your grade item, select the Bonus check box when you first begin editing the grade item, enter the value in the Weight field, and then select the grade category that has the Distribute weights by points across all items in the category option selected. The value in the Weight field remains as you entered it and you can still edit it before you save.


[RESOLVED] Microphone not detected on Mac in Kaltura Webcam Recorder

The microphone may remain undected on a Mac when using the Kaltura Webcam Recorder if it does not "hear" sound when loading.

06/09/2014 - 14:30 548092 PRB0045263 Kaltura

Expose the microphone to noise as the webcam recording widget loads--e.g. blow into the microphone.   Alternatively, users may use the webcam recording tool on instead.

[RESOLVED] Replacing Content

When uploading a file with the same file name it causes a duplicate file to be created, rather than original file to be replaced.

06/03/2014 - 13:00 554552 PRB0045204

Is to use the change file option.

Quick link to content file results in error

Inserting a quicklink to a Content File into a Survey Feedback results in an Internal Error Message.

05/22/2014 - 12:15 551685 PRB0045197

After linking the desired text click the HTML editor link in the lower right of the text field, looking for this symbol "</>"  Once the box opens please locate your link string:
href="{orgUnitId}&type=content&rcode=MichiganSt-455908" target="_self">.  Locate this string and change the target location. Find the word "self" and change it to "blank".

href="{orgUnitId}&type=content&rcode=MichiganSt-455908" target="_blank">
Changing "self" to "blank" will force the link to open in a new window.

[RESOLVED] Mail is not filtered by course

D2L's mail system does not know what course you sent your mail from so there is no current way to filter your messages by course.

05/14/2014 - 12:00 549062 PRB0044093

The instructor could tag his messages by including a searchable keyword that would be unique to the course.

[RESOLVED] Can't view multiple pages of drop box submissions for some students

When viewing X students' document, she can preview the entire document, without viewing as text or downloading it. When viewing Y's document you can only preview the first page, and has to either view as text or download it,

05/06/2014 - 13:45 547128 PRB0044124

Using the "view as text" button within the document viewer to avoid having to download the file in order to view it -- formatting won't be maintained, so this might not be a suitable workaround for all situations.