The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Title||Description||Date of Problem||MSU Ticket Number||Problem Number||Tool||Workaround|
|Dropbox submission returning error||
When files are uploaded into Dropboxes with special characters in the file name D2L is not able to convert the file. Example name(3).doc
|06/30/2014 - 14:15||561925||Dropbox||
Removed the special characters and re-upload the file.
|Quizzes graded by question the "Save and Continue" button does not advance||
The "Save and Continue" button is not working in grading of quizzes when grading by question. It acts as a save button but does not advance.
|06/30/2014 - 14:00||561856||PRB0045522||Grading||
D2L is working towards a fix to this issue and they do not have a simple workaround.
|HTML Editor issues using Windows 7 with Internet Explorer 11||
Sometimes when you highlight a word to bold or to underline it does not bold it or underline it in HTML.
|06/23/2014 - 11:15||560184||PRB0044844||
Use a different browser or browser version
When there are empty placeholders in the course builder, the copy gets stopped right before the empty placeholder thus giving errors in the Copy history
|06/20/2014 - 13:45||560030||PRB0042288||Import/Export/Copy||
As a workaround, client would need to remove the empty placeholders from the source course and the copy should work afterwards.
|Discussion editor you are not able to edit on an IPad||
When you are in the Discussion editor you are able to type just fine but as soon as you go back and try to edit anything you are not able to place the cursor any where in the text. There isn't a typeover or insert mode on an IPad but in the editor you should be able to put the cursor at least in between works so you can add text and it won't do that..
|06/17/2014 - 15:15||PRB0044227||
The DLS helpdesk has found that if you type and edit the text in the notes app, and then select all and paste it into the discussion this provides you with a workaround. D2L has no immediate plans to fix this behavior.
|Weight of Bonus Item Not Editable Until After Save||
When creating an bonus item in a category that is configured to "Distribute weights by points across all items in the category" or "Distribute weight evenly across all items" the weight input field remains disabled until after saving the item.
|06/12/2014 - 17:00||502093||PRB0045271||Grades||
Save the newly created bonus item and then re-edit to add the weight.