Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
06/17/2014 - 15:15 Discussion editor you are not able to edit on an IPad

When you are in the Discussion editor you are able to type just fine but as soon as you go back and try to edit anything you are not able to place the cursor any where in the text. There isn't a typeover or insert mode on an IPad but in the editor you should be able to put the cursor at least in between works so you can add text and it won't do that..

PRB0044227

The DLS helpdesk has found that if you type and edit the text in the notes app, and then select all and paste it into the discussion this provides you with a workaround.  D2L has no immediate plans to fix this behavior.

06/12/2014 - 17:00 Weight of Bonus Item Not Editable Until After Save

When creating an bonus item in a category that is configured to "Distribute weights by points across all items in the category" or "Distribute weight evenly across all items" the weight input field remains disabled until after saving the item.

502093 PRB0045271 Grades

Save the newly created bonus item and then re-edit to add the weight.

06/09/2014 - 14:30 Microphone not detected on Mac in Kaltura Webcam Recorder

The microphone may remain undected on a Mac when using the Kaltura Webcam Recorder if it does not "hear" sound when loading.

548092 PRB0045263 Kaltura

Expose the microphone to noise as the webcam recording widget loads--e.g. blow into the microphone.   Alternatively, users may use the webcam recording tool on mediaspace.msu.edu instead.

06/03/2014 - 13:00 Replacing Content

When uploading a file with the same file name it causes a duplicate file to be created, rather than original file to be replaced.

554552 PRB0045204

Is to use the change file option.

05/22/2014 - 12:15 Quick link to content file results in error

Inserting a quicklink to a Content File into a Survey Feedback results in an Internal Error Message.

551685 PRB0045197

After linking the desired text click the HTML editor link in the lower right of the text field, looking for this symbol "</>"  Once the box opens please locate your link string:
href="https://d2l.msu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou={orgUnitId}&type=content&rcode=MichiganSt-455908" target="_self">.  Locate this string and change the target location. Find the word "self" and change it to "blank".

Example:
href="https://d2l.msu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou={orgUnitId}&type=content&rcode=MichiganSt-455908" target="_blank">
Changing "self" to "blank" will force the link to open in a new window.

05/14/2014 - 12:00 Mail is not filtered by course

D2L's mail system does not know what course you sent your mail from so there is no current way to filter your messages by course.

549062 PRB0044093

The instructor could tag his messages by including a searchable keyword that would be unique to the course.

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