The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Date of Problem||Title||Description||MSU Ticket Number||Problem Number||Status||Tool||Workaround|
|06/09/2014 - 14:30||Microphone not detected on Mac in Kaltura Webcam Recorder||
The microphone may remain undected on a Mac when using the Kaltura Webcam Recorder if it does not "hear" sound when loading.
Expose the microphone to noise as the webcam recording widget loads--e.g. blow into the microphone. Alternatively, users may use the webcam recording tool on mediaspace.msu.edu instead.
|06/03/2014 - 13:00||Replacing Content||
When uploading a file with the same file name it causes a duplicate file to be created, rather than original file to be replaced.
Is to use the change file option.
|05/22/2014 - 12:15||Quick link to content file results in error||
Inserting a quicklink to a Content File into a Survey Feedback results in an Internal Error Message.
After linking the desired text click the HTML editor link in the lower right of the text field, looking for this symbol "</>" Once the box opens please locate your link string:
|05/14/2014 - 12:00||Mail is not filtered by course||
D2L's mail system does not know what course you sent your mail from so there is no current way to filter your messages by course.
The instructor could tag his messages by including a searchable keyword that would be unique to the course.
|05/06/2014 - 13:45||Can't view multiple pages of drop box submissions for some students||
When viewing X students' document, she can preview the entire document, without viewing as text or downloading it. When viewing Y's document you can only preview the first page, and has to either view as text or download it,
Using the "view as text" button within the document viewer to avoid having to download the file in order to view it -- formatting won't be maintained, so this might not be a suitable workaround for all situations.
|02/13/2014 - 15:30||HTML editor crashes Internet Explorer 9||
Internet Explorer 9 crashes in various areas of D2L. We have tickets where it's crashed running Spell Checker and when viewing source code.
Behavior was not duplicated in Internet Explorer 10 or FireFox.