Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
07/09/2014 - 16:15 Column Header Missing in User Statistics Table

Occasionally when viewing the user statistics for a quiz (Quiz->Statistics->Users Stats), the "First Name, Last Name" column header will be missing from the top of the table.  This prevents the ability to re-sort the users.

552196 PRB0045553 Quiz

Clicking on the '%' column header to sort by percentages will make the missing header appear and then everything will work as normal.

07/03/2014 - 10:15 Videos embedded with iframe embed code cannot go full screen

Kaltura and YouTube videos embedded with iframe based embed code are not able to go full screen when embedded in D2L (For YouTube, the button is missing; For Kaltura, the button is broken).

551613 PRB0044953 Content

Use legacy embed code where available, or in the case of Kaltura, embed the video using the My Media option under Insert Stuff.

06/30/2014 - 14:15 Dropbox submission returning error

When files are uploaded into Dropboxes with special characters in the file name D2L is not able to convert the file.  Example name(3).doc

561925 Dropbox

Removed the special characters and re-upload the file.

06/30/2014 - 14:00 Quizzes graded by question the "Save and Continue" button does not advance

The "Save and Continue" button is not working in grading of quizzes when grading by question.  It acts as a save button but does not advance.

561856 PRB0045522 Grading

D2L is working towards a fix to this issue and they do not have a simple workaround.

06/23/2014 - 11:15 HTML Editor issues using Windows 7 with Internet Explorer 11

Sometimes when you highlight a word to bold or to underline it does not bold it or underline it in HTML.

560184 PRB0044844

Use a different browser or browser version

06/20/2014 - 13:45 Import/Export/Copy

When there are empty placeholders in the course builder, the copy gets stopped right before the empty placeholder thus giving errors in the Copy history

560030 PRB0042288 Import/Export/Copy

As a workaround, client would need to remove the empty placeholders from the source course and the copy should work afterwards.

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