The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Date of Problem||Title||Description||MSU Ticket Number||Problem Number||Status||Tool||Workaround|
|07/14/2014 - 08:30||During Import/Export you get dropboxes copy errors||
This happens when groups and dropboxes were copied from course A to course B. Then delete the group dropboxes from course B and then copy components from course B to course C. The above error will then show up in the Copy Course History. When attempts to use Import/Export Copy funtion you can receives the error, “copy completed with error(s) for dropboxes".
Recreate the group submission drop boxes in the course.
|07/09/2014 - 16:15||Column Header Missing in User Statistics Table||
Occasionally when viewing the user statistics for a quiz (Quiz->Statistics->Users Stats), the "First Name, Last Name" column header will be missing from the top of the table. This prevents the ability to re-sort the users.
Clicking on the '%' column header to sort by percentages will make the missing header appear and then everything will work as normal.
|07/03/2014 - 10:15||Videos embedded with iframe embed code cannot go full screen||
Kaltura and YouTube videos embedded with iframe based embed code are not able to go full screen when embedded in D2L (For YouTube, the button is missing; For Kaltura, the button is broken).
Use legacy embed code where available, or in the case of Kaltura, embed the video using the My Media option under Insert Stuff.
|06/30/2014 - 14:15||Dropbox submission returning error||
When files are uploaded into Dropboxes with special characters in the file name D2L is not able to convert the file. Example name(3).doc
Removed the special characters and re-upload the file.
|06/30/2014 - 14:00||Quizzes graded by question the "Save and Continue" button does not advance||
The "Save and Continue" button is not working in grading of quizzes when grading by question. It acts as a save button but does not advance.
D2L is working towards a fix to this issue and they do not have a simple workaround.
|06/23/2014 - 11:15||HTML Editor issues using Windows 7 with Internet Explorer 11||
Sometimes when you highlight a word to bold or to underline it does not bold it or underline it in HTML.
Use a different browser or browser version