Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
07/14/2014 - 14:15 MathML files do not work correctly.

Courses that are converted from Angel to D2L with MathML in the files don't display correctly.

553753 PRB00455200

There is currently no timeline for the resolution of this issue.

07/14/2014 - 13:45 Competencies associations are not being maintained.

 When doing a Import/Export/ Copy components objectives ard not copying in dropboxes and discussions.  This behavior also occurs when you use the course copy batch feature.

560881 PRB0044434/PRB0045331

This problem is scheduled to be fixed before August 1, 2014

07/14/2014 - 08:30 During Import/Export you get dropboxes copy errors

This happens when groups and dropboxes were copied from course A to course B. Then delete the group dropboxes from course B and then copy components from course B to course C. The above error will then show up in the Copy Course History.  When attempts to use Import/Export Copy funtion you can receives the error, “copy completed with error(s) for dropboxes".

560704 PRB0040424

Recreate the group submission drop boxes in the course.

07/09/2014 - 16:15 Column Header Missing in User Statistics Table

Occasionally when viewing the user statistics for a quiz (Quiz->Statistics->Users Stats), the "First Name, Last Name" column header will be missing from the top of the table.  This prevents the ability to re-sort the users.

552196 PRB0045553 Quiz

Clicking on the '%' column header to sort by percentages will make the missing header appear and then everything will work as normal.

07/03/2014 - 10:15 Videos embedded with iframe embed code cannot go full screen

Kaltura and YouTube videos embedded with iframe based embed code are not able to go full screen when embedded in D2L (For YouTube, the button is missing; For Kaltura, the button is broken).

551613 PRB0044953 Content

Use legacy embed code where available, or in the case of Kaltura, embed the video using the My Media option under Insert Stuff.

06/30/2014 - 14:15 Dropbox submission returning error

When files are uploaded into Dropboxes with special characters in the file name D2L is not able to convert the file.  Example name(3).doc

561925 Dropbox

Removed the special characters and re-upload the file.