Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
08/26/2014 - 17:30 Icons for Competencies and Objectives the same in ePortfolio

When importing competencies and objectives into the ePortfolio, the icons used to represent competencies and objectives are the same making it difficult to distinguish between the two.

568236 PRB0045861 ePortfolio
08/26/2014 - 10:45 Draft email messages not associated with course

Email messages composed within a course and saved as draft are not associated with the course in which they were composed.  As a result, filtering by course in the draft messages folder of the email tool will not reveal any results.

560095 PRB0040475 Email

Use the filer by All instead of Course when filtering drafts. 

07/25/2014 - 13:30 Students responses from Quizzes

When an instructor clicks on their attempts for Quizzes it doesn't show all the questions and their responses.

566286 PRB0043446

D2L will have to run a script on the course to fix the behavior.  If you get the same issue in other courses file a ticket with D2L and include the incident ticket number of CA 566286.  And D2L's ticket number INC00341767.

07/14/2014 - 15:30 Can't access D2L Notifications or Email

Instructors/Course Editors and Students can't see notifications or send email until all quizzes are completes.

505263 PRB0045527 Quizzes

When the Option is set to Disable pager and alerts on a quiz the current behavior includes anyone in the course.

07/14/2014 - 14:15 MathML files do not work correctly.

Courses that are converted from Angel to D2L with MathML in the files don't display correctly.

553753 PRB00455200

There is currently no timeline for the resolution of this issue.

07/14/2014 - 13:45 Competencies associations are not being maintained.

 When doing a Import/Export/ Copy components objectives ard not copying in dropboxes and discussions.  This behavior also occurs when you use the course copy batch feature.

560881 PRB0044434/PRB0045331

This problem is scheduled to be fixed before August 1, 2014