Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
08/28/2014 - 17:15 Duplicate calendar entries created in course copy

Duplicate calendar entires are created in the course copy process.

580483 PRB0043994 BCE

The duplicate entries must be manually removed from the calendar.

08/28/2014 - 13:30 Only Login History available in User Progress after course ends

After a course has ended, only Login History is availble for a user in the User Progress tool.

452077 PRB0041190 User Progress

Temporarily re-open the course.  Keep in mind students will be able to access the course while it is open.

08/27/2014 - 12:45 Invalid Characters allowed in Filenames

Filenames containing invalid characters are not sanitized when uploaded to D2L.  Invalid characters within a filename can cause some functionality to break within the system.  The following characters are invalid: \ / : * ? " < > | ~ # % & + { }

580211 PRB0042319

Avoid uploading files who's names contain one of the invalid characters.

08/26/2014 - 17:30 Icons for Competencies and Objectives the same in ePortfolio

When importing competencies and objectives into the ePortfolio, the icons used to represent competencies and objectives are the same making it difficult to distinguish between the two.

568236 PRB0045861 ePortfolio
08/26/2014 - 10:45 Draft email messages not associated with course

Email messages composed within a course and saved as draft are not associated with the course in which they were composed.  As a result, filtering by course in the draft messages folder of the email tool will not reveal any results.

560095 PRB0040475 Email

Use the filer by All instead of Course when filtering drafts. 

07/25/2014 - 13:30 Students responses from Quizzes

When an instructor clicks on their attempts for Quizzes it doesn't show all the questions and their responses.

566286 PRB0043446

D2L will have to run a script on the course to fix the behavior.  If you get the same issue in other courses file a ticket with D2L and include the incident ticket number of CA 566286.  And D2L's ticket number INC00341767.

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