Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Title Description Date of Problemsort ascending MSU Ticket Number Problem Number Tool Workaround
Quiz attempt score and overall attempt score display incorrectly.

A quiz attempt score and overall attempt score does not display properly in submission view.

When "Show attempt score and overall attempt score" is checked On in a Quiz submission
view, users should be able to see their score as soon as they submit their attempt.
The score that is displayed is only what the system can auto-grade. However due to this bug found in 10.5.1
it is behaving in opposite way. So if you try to turn submission view OFF then submissions will be visible.

02/05/2016 - 09:45 17917 PRB0049941 Quiz

Turning the submission view on or off produces the logically opposite effect. Disabling the "Allow attempt to be set as graded immediately upon completion" prevents these scores from displaying to students.

Cannot edit text on iPad

Caller is using an iPad to access D2L courses. She has found that when she typed into a text box, such as a discussion forum message, she does not have the option to go back and edit the text. Her cursor will not allow her to edit.

01/25/2016 - 09:00 514805 PRB0044227 Text

Using a computer, as opposed to a tablet, is the workaround for this case.

Students able to figure out hidden grades

Instructor hid the Final Exam grade, to avoid students seeing it, but they were able to figure it out by using the weight achieved for the category. The exam is the only item in the category.

01/25/2016 - 08:45 529025 PRB0043938 Gradebook

Instructors can call the helpdesk for help learning how to hide category weights.

[RESOLVED] Embedded Players Cannot Go Fullscreen

Embedded video players (such as Kaltura and YouTube) cannot go fullscreen when added to D2L though either Insert Stuff->Enter Embed Code or by editing page source.

11/16/2015 - 11:00 738395 PRB0050695 Content

For Kaltura videos, use the Insert Stuff->My Media option.

[RESOLVED] Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

07/10/2015 - 16:30 694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

[RESOLVED] Graphical, MathML, or LaTeX equations cannot be edited in News Item

Graphical, MathML, or LaTeX equations inserted using HTML Editor cannot be edited in a News Item after the page is saved.

06/01/2015 - 12:45 PRB0043511 PRB0043511 News

The equation must be removed and re-inserted or may be edited directly in the HTML source.

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