The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Title||Description||Date of Problem||MSU Ticket Number||Problem Number||Tool||Workaround|
|Quiz attempt score and overall attempt score display incorrectly.||
A quiz attempt score and overall attempt score does not display properly in submission view.
|02/05/2016 - 09:45||17917||PRB0049941||Quiz||
Turning the submission view on or off produces the logically opposite effect. Disabling the "Allow attempt to be set as graded immediately upon completion" prevents these scores from displaying to students.
|Cannot edit text on iPad||
Caller is using an iPad to access D2L courses. She has found that when she typed into a text box, such as a discussion forum message, she does not have the option to go back and edit the text. Her cursor will not allow her to edit.
|01/25/2016 - 09:00||514805||PRB0044227||Text||
Using a computer, as opposed to a tablet, is the workaround for this case.
|Students able to figure out hidden grades||
Instructor hid the Final Exam grade, to avoid students seeing it, but they were able to figure it out by using the weight achieved for the category. The exam is the only item in the category.
|01/25/2016 - 08:45||529025||PRB0043938||Gradebook||
Instructors can call the helpdesk for help learning how to hide category weights.
|[RESOLVED] Embedded Players Cannot Go Fullscreen||
Embedded video players (such as Kaltura and YouTube) cannot go fullscreen when added to D2L though either Insert Stuff->Enter Embed Code or by editing page source.
|11/16/2015 - 11:00||738395||PRB0050695||Content||
For Kaltura videos, use the Insert Stuff->My Media option.
|[RESOLVED] Adobe Presenter Presentations Creeping Down Page||
Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.
|07/10/2015 - 16:30||694674||PRB0049572||Content||
Use an alternate browser such as Google Chrome or Firefox.
|[RESOLVED] Graphical, MathML, or LaTeX equations cannot be edited in News Item||
Graphical, MathML, or LaTeX equations inserted using HTML Editor cannot be edited in a News Item after the page is saved.
|06/01/2015 - 12:45||PRB0043511||PRB0043511||News||
The equation must be removed and re-inserted or may be edited directly in the HTML source.