Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
11/04/2014 - 10:15 User Progress displays only 10 days

When viewing the Login History option under User Progress, you can only see the 10 most recent days. Then the 10 days repeat themselves on the page. 

608299 PRB0046863 User Progress

D2L is working on this issue, but there is not a current workaround at this time.

10/21/2014 - 13:15 Feedback Read Not Updated for Dropbox

Feedback Read is not updated when a student views the dropbox submission via the Content tool instead of via the Dropbox tool. 

600532 PRB0047130 Dropbox

Feedback will be marked as read if the student accesses their feedback directly from the Dropbox tool.

09/29/2014 - 15:15 Question pool questions may not convert properly to D2L

If you create a question pool question within an ANGEL assessment and, in that question, you select a folder with subfolders, then D2L will display a random question set but it will not contain any questions. The questions will usually still appear within the D2L question library.

 

592187 PRB0044268 quiz

There are two options to resolve this issue:

1. You can go back to ANGEL and fix the question pool question so that it is not pulling from a folder with subfolders. So that all of the folders contain the questions directly and not an addtional folder with questions. Then copy the course into a new devlopement space and convert again.

2. You can add the questions from the question library to the random sections in the D2L quiz.

08/28/2014 - 17:30 Grades Export File is Not Sorted

The grades export file is not sorted by the selected key field.

572812 PRB0042690 Grades

Use the sorting functionality in Excel or a similar spreadsheet editor to resort the exported file.

08/28/2014 - 17:15 Duplicate calendar entries created in course copy

Duplicate calendar entires are created in the course copy process.

580483 PRB0043994 BCE

The duplicate entries must be manually removed from the calendar.

08/28/2014 - 17:15 Dropbox and Checklist Calendar items not correctly copied

Dropbox and Checklist Calendar items do not copying over properly when using copy course components to copy a full course.

580483 PRB0044106 Copy Course Components

Go to the Dropbox tool and add the dates again so that the calendar entries are enforced. 

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