Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Title Description Date of Problemsort ascending MSU Ticket Number Problem Number Tool Workaround
Students able to figure out hidden grades

Instructor hid the Final Exam grade, to avoid students seeing it, but they were able to figure it out by using the weight achieved for the category. The exam is the only item in the category. S

01/25/2016 - 08:45 529025 PRB0043938 Gradebook

Instructors can call the helpdesk for help learning how to hide category weights.

ipad - editing text

Caller is useing an iPad to access D2L courses. She has foound that when she typed into a text box, such as a discussion forum message, she does ntohave the option to go back and edit the text. her cursor will not allow her to edit. I tested this and duplicated the issue.

01/25/2016 - 08:45 514805 0044227


Embedded Players Cannot Go Fullscreen

Embedded video players (such as Kaltura and YouTube) cannot go fullscreen when added to D2L though either Insert Stuff->Enter Embed Code or by editing page source.

11/16/2015 - 11:00 738395 PRB0050695 Content

For Kaltura videos, use the Insert Stuff->My Media option.

Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

07/10/2015 - 16:30 694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

Graphical, MathML, or LaTeX equations cannot be edited in News Item

Graphical, MathML, or LaTeX equations inserted using HTML Editor cannot be edited in a News Item after the page is saved.

06/01/2015 - 12:45 PRB0043511 PRB0043511 News

The equation must be removed and re-inserted or may be edited directly in the HTML source.

IFRAME elements in content break spell checker

Adding iframe elements (commonly used for embedding videos) to content items will cause the HTML editor's spell checker feature to stop functioning.

02/16/2015 - 11:30 643407 PRB0044180 HTML Editor

Add iframe elements to content after spell checking if planning on using the built in spell checker feature.