Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problemsort ascending Title Description MSU Ticket Number Problem Number Status Tool Workaround
01/25/2016 - 08:45 Students able to figure out hidden grades

Instructor hid the Final Exam grade, to avoid students seeing it, but they were able to figure it out by using the weight achieved for the category. The exam is the only item in the category. S

529025 PRB0043938 Gradebook

Instructors can call the helpdesk for help learning how to hide category weights.

11/16/2015 - 11:00 Embedded Players Cannot Go Fullscreen

Embedded video players (such as Kaltura and YouTube) cannot go fullscreen when added to D2L though either Insert Stuff->Enter Embed Code or by editing page source.

738395 PRB0050695 Content

For Kaltura videos, use the Insert Stuff->My Media option.

07/10/2015 - 16:30 Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

06/01/2015 - 12:45 Graphical, MathML, or LaTeX equations cannot be edited in News Item

Graphical, MathML, or LaTeX equations inserted using HTML Editor cannot be edited in a News Item after the page is saved.

PRB0043511 PRB0043511 News

The equation must be removed and re-inserted or may be edited directly in the HTML source.

02/16/2015 - 11:30 IFRAME elements in content break spell checker

Adding iframe elements (commonly used for embedding videos) to content items will cause the HTML editor's spell checker feature to stop functioning.

643407 PRB0044180 HTML Editor

Add iframe elements to content after spell checking if planning on using the built in spell checker feature.

12/08/2014 - 16:45 Action buttons for Insert Stuff off screen on smaller screened devices

When editing questions in a quiz or survey, the the insert stuff dialog box can open in such a manner that the action buttons at the bottom are below the bottom of the screen on devices with 800px or less vertical resolution.  Because the question editing interface is frames based, scrolling is not available on the page so users cannot scroll down to see the action menu.

602575 PRB0047512 Question Library

Inrease screen resolution, or you may click-and-drag the dialog up the page to reveal the action menu at the bottom.

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