Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Title Description Date of Problemsort ascending MSU Ticket Number Problem Number Tool Workaround
[RESOLVED] Dropbox images shrinking

When students submitting jpeg or png images into a Dropbox, the image preview for the instructor will shrink the image down to a very small size. Making it difficult to grade.

03/14/2016 - 13:15 26448 PRB0051620

Have the students submit PDFs, or download the images and open them outside of D2L.

Emails filtering into wrong sub-folder

When an instructor receives a message from someone in the course, they can use the filter by course option and find the message. However, if they respond to the message and add themselves to the cc area or sends a message to themself in the course it does not appear when they use the filter by course option. In this case it only appears if he filters by the groups within the course.

03/14/2016 - 08:45 14118 PRB0044093

No work around at this time.

[RESOLVED] Audio files downloading as .zip files

When attempting to download .mp3 and .mp4 files from D2L, they download as .zip files instead.

03/09/2016 - 09:30 15860 PRB0051364

Students must uncompress the files by double clicking on the .zip file, then double clicking the older inside to find the actual audio file.

[RESOLVED] Search for Course arrow keys non-functional

The Search for Course feature no longer allows you to use the arrow keys to navigate through the text characters.

03/08/2016 - 10:45 11315 PRB0050027
[RESOLVED] Quiz Regrade Issue

Attempts to regrade quiz questions that have not been changed provide users with the options to "Give to all attempts XXX points" and "Give to attempts with answer XXX XXX points" but do not provide users with the answers selected by students. Because this is not happening, the system is also not defining what the option choices (1, 2,3,...) are in the drop down menu.

03/02/2016 - 15:45 31632, 34902 PRB0049536
[RESOLVED] Update all attempts is not working after question answer is changed or removed from the quiz

Update all attempts does not work after question answer is changed or removed from the quiz.  Instructor navigates to Assessments> Quizzes> "Title of Quiz"> (dropdown menu) Grade> Question Tab> (bottom of page) Questions that are not in the quiz anymore: "Title of changed or removed question "  -  A blank white page results.

02/24/2016 - 15:15 CA 14905 PRB0048975