Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Titlesort descending Description Date of Problem MSU Ticket Number Problem Number Tool Workaround
Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

07/10/2015 - 16:30 694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

Audio files downloading as .zip files

When attempting to download .mp3 and .mp4 files from D2L, they download as .zip files instead.

03/09/2016 - 09:30 15860 PRB0051364

Students must uncompress the files by double clicking on the .zip file, then double clicking the older inside to find the actual audio file.

Cannot delete custom widgets

There is no distinction in D2L between the ability to delete custom widgets, and being able to delete MSU wide widgets. Due to this, users are unable to delete custom widgets in their course.

09/22/2016 - 08:15

If you need a widget deleted from your course, please contact the Service Desk.

Cannot edit text on iPad

Caller is using an iPad to access D2L courses. She has found that when she typed into a text box, such as a discussion forum message, she does not have the option to go back and edit the text. Her cursor will not allow her to edit.

01/25/2016 - 09:00 514805 PRB0044227 Text

Using a computer, as opposed to a tablet, is the workaround for this case.

Clicking on a link does not take you automatically back to the top of the dropbox

It happens on links placed in content. The next page opens at the same location as where the link that was clicked on was placed.

01/06/2014 - 14:30 505321 PRB0043184

There is no workaround and there is no fix to the problem.

D2L Objectives

Competencies don't work when pulled from the organizational level. 

09/27/2013 - 14:45 473313 PRB00101811

They need to be local to the course.  If they are located locally they will work correctly.