Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problem Titlesort descending Description MSU Ticket Number Problem Number Status Tool Workaround
12/08/2014 - 16:45 Action buttons for Insert Stuff off screen on smaller screened devices

When editing questions in a quiz or survey, the the insert stuff dialog box can open in such a manner that the action buttons at the bottom are below the bottom of the screen on devices with 800px or less vertical resolution.  Because the question editing interface is frames based, scrolling is not available on the page so users cannot scroll down to see the action menu.

602575 PRB0047512 Question Library

Inrease screen resolution, or you may click-and-drag the dialog up the page to reveal the action menu at the bottom.

07/10/2015 - 16:30 Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

03/09/2016 - 09:30 Audio files downloading as .zip files

When attempting to download .mp3 and .mp4 files from D2L, they download as .zip files instead.

15860 PRB0051364

Students must uncompress the files by double clicking on the .zip file, then double clicking the older inside to find the actual audio file.

07/14/2014 - 15:30 Can't access D2L Notifications or Email

Instructors/Course Editors and Students can't see notifications or send email until all quizzes are completes.

505263 PRB0045527 Quizzes

When the Option is set to Disable pager and alerts on a quiz the current behavior includes anyone in the course.

01/09/2014 - 14:45 Can't open feedback files

Students receive an error (404 Not found) when attempting to access their feedback files in a dropbox when accessing the dropbox through the content tab of a course. 

505321 PRB0042595


If the student accesses the their feedback directly from the dropbox tool, then they can access the feedback files.  Students are not supposed to be able to access feedback files from content.  There is already an existing problem ticket with a request to remove the confusing link from content.

05/06/2014 - 13:45 Can't view multiple pages of drop box submissions for some students

When viewing X students' document, she can preview the entire document, without viewing as text or downloading it. When viewing Y's document you can only preview the first page, and has to either view as text or download it,

547128 PRB0044124

Using the "view as text" button within the document viewer to avoid having to download the file in order to view it -- formatting won't be maintained, so this might not be a suitable workaround for all situations.

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