The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Title||Description||Date of Problem||MSU Ticket Number||Problem Number||Tool||Workaround|
|Action buttons for Insert Stuff off screen on smaller screened devices||
When editing questions in a quiz or survey, the the insert stuff dialog box can open in such a manner that the action buttons at the bottom are below the bottom of the screen on devices with 800px or less vertical resolution. Because the question editing interface is frames based, scrolling is not available on the page so users cannot scroll down to see the action menu.
|12/08/2014 - 16:45||602575||PRB0047512||Question Library||
Inrease screen resolution, or you may click-and-drag the dialog up the page to reveal the action menu at the bottom.
|Adobe Presenter Presentations Creeping Down Page||
Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.
|07/10/2015 - 16:30||694674||PRB0049572||Content||
Use an alternate browser such as Google Chrome or Firefox.
|Audio files downloading as .zip files||
When attempting to download .mp3 and .mp4 files from D2L, they download as .zip files instead.
|03/09/2016 - 09:30||15860||PRB0051364||
Students must uncompress the files by double clicking on the .zip file, then double clicking the older inside to find the actual audio file.
|Can't access D2L Notifications or Email||
Instructors/Course Editors and Students can't see notifications or send email until all quizzes are completes.
|07/14/2014 - 15:30||505263||PRB0045527||Quizzes||
When the Option is set to Disable pager and alerts on a quiz the current behavior includes anyone in the course.
|Can't open feedback files||
Students receive an error (404 Not found) when attempting to access their feedback files in a dropbox when accessing the dropbox through the content tab of a course.
|01/09/2014 - 14:45||505321||PRB0042595||
|Can't view multiple pages of drop box submissions for some students||
When viewing X students' document, she can preview the entire document, without viewing as text or downloading it. When viewing Y's document you can only preview the first page, and has to either view as text or download it,
|05/06/2014 - 13:45||547128||PRB0044124||
Using the "view as text" button within the document viewer to avoid having to download the file in order to view it -- formatting won't be maintained, so this might not be a suitable workaround for all situations.