Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problem Title Description MSU Ticket Number Problem Number Status Toolsort descending Workaround
10/03/2013 - 14:30 Not able to adjust the width and/or height of .mp4 movies in HTML

When you embed a .mov file you can go into the html code and change the width and height numbers. When you embed an .mp4 movie, the changes you make have no effect.

480882 PRB0043064

Workaround is to put a player link in an iframe.  There is no ETA for fixing.

01/06/2014 - 14:30 Clicking on a link does not take you automatically back to the top of the dropbox

It happens on links placed in content. The next page opens at the same location as where the link that was clicked on was placed.

505321 PRB0043184

There is no workaround and there is no fix to the problem.

01/09/2014 - 14:45 Can't open feedback files

Students receive an error (404 Not found) when attempting to access their feedback files in a dropbox when accessing the dropbox through the content tab of a course. 

505321 PRB0042595


If the student accesses the their feedback directly from the dropbox tool, then they can access the feedback files.  Students are not supposed to be able to access feedback files from content.  There is already an existing problem ticket with a request to remove the confusing link from content.

12/12/2013 - 15:00 If an instructor hides the Final Exam grade, to avoid students seeing it, students used weight achieved for the category.

Category shows weighted average for hidden assignments in D2L if weighted average is not hidden also.

500765 PRB0043938

Hide the weight achieved separately.

06/17/2014 - 15:15 Discussion editor you are not able to edit on an IPad

When you are in the Discussion editor you are able to type just fine but as soon as you go back and try to edit anything you are not able to place the cursor any where in the text. There isn't a typeover or insert mode on an IPad but in the editor you should be able to put the cursor at least in between works so you can add text and it won't do that..

PRB0044227

The DLS helpdesk has found that if you type and edit the text in the notes app, and then select all and paste it into the discussion this provides you with a workaround.  D2L has no immediate plans to fix this behavior.

02/13/2014 - 15:30 HTML editor crashes Internet Explorer 9

Internet Explorer 9 crashes in various areas of D2L.  We have tickets where it's crashed running Spell Checker and when viewing source code.

520169 PRB0042692

Behavior was not duplicated in Internet Explorer 10 or FireFox.

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