Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problem Title Description MSU Ticket Number Problem Number Status Toolsort descending Workaround
02/04/2014 - 14:30 Moving Modules around from the Table of Content causes errors

Moving or dragging modules around within the Table of Contents leave behind copies of modules and submodules that are dropped out of their parent modules.

528966 PRB0043267

The only workaround for this issue is to export the content into a new shell course, edit it manually, delete the content in the original course and then import the newly edited content back into the original.

02/24/2016 - 15:15 Update all attempts is not working after question answer is changed or removed from the quiz

Update all attempts does not work after question answer is changed or removed from the quiz.  Instructor navigates to Assessments> Quizzes> "Title of Quiz"> (dropdown menu) Grade> Question Tab> (bottom of page) Questions that are not in the quiz anymore: "Title of changed or removed question "  -  A blank white page results.

CA 14905 PRB0048975

None

12/11/2013 - 14:45 Notifications

Option to save notifications will not save if you try and change the default setting from "Discussions - new message posted to a forum, topic or message for which I subscribed to instant notifications" to any other option.

500680 PRB00105923

The only workaround is to select a different browser.

03/02/2016 - 15:45 Quiz Regrade Issue

Attempts to regrade quiz questions that have not been changed provide users with the options to "Give to all attempts XXX points" and "Give to attempts with answer XXX XXX points" but do not provide users with the answers selected by students. Because this is not happening, the system is also not defining what the option choices (1, 2,3,...) are in the drop down menu.

31632, 34902 PRB0049536
06/23/2014 - 11:15 HTML Editor issues using Windows 7 with Internet Explorer 11

Sometimes when you highlight a word to bold or to underline it does not bold it or underline it in HTML.

560184 PRB0044844

Use a different browser or browser version

03/08/2016 - 10:45 Search for Course arrow keys non-functional

The Search for Course feature no longer allows you to use the arrow keys to navigate through the text characters.

11315 PRB0050027

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