The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Date of Problem||Title||Description||MSU Ticket Number||Problem Number||Status||Tool||Workaround|
|02/04/2014 - 14:30||Moving Modules around from the Table of Content causes errors||
Moving or dragging modules around within the Table of Contents leave behind copies of modules and submodules that are dropped out of their parent modules.
The only workaround for this issue is to export the content into a new shell course, edit it manually, delete the content in the original course and then import the newly edited content back into the original.
|02/24/2016 - 15:15||Update all attempts is not working after question answer is changed or removed from the quiz||
Update all attempts does not work after question answer is changed or removed from the quiz. Instructor navigates to Assessments> Quizzes> "Title of Quiz"> (dropdown menu) Grade> Question Tab> (bottom of page) Questions that are not in the quiz anymore: "Title of changed or removed question " - A blank white page results.
|12/11/2013 - 14:45||Notifications||
Option to save notifications will not save if you try and change the default setting from "Discussions - new message posted to a forum, topic or message for which I subscribed to instant notifications" to any other option.
The only workaround is to select a different browser.
|03/02/2016 - 15:45||Quiz Regrade Issue||
Attempts to regrade quiz questions that have not been changed provide users with the options to "Give to all attempts XXX points" and "Give to attempts with answer XXX XXX points" but do not provide users with the answers selected by students. Because this is not happening, the system is also not defining what the option choices (1, 2,3,...) are in the drop down menu.
|06/23/2014 - 11:15||HTML Editor issues using Windows 7 with Internet Explorer 11||
Sometimes when you highlight a word to bold or to underline it does not bold it or underline it in HTML.
Use a different browser or browser version
|03/08/2016 - 10:45||Search for Course arrow keys non-functional||
The Search for Course feature no longer allows you to use the arrow keys to navigate through the text characters.