Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Title Description Date of Problem MSU Ticket Number Problem Number Toolsort descending Workaround
Users with elevated right receive grade notifications after group dropbox was graded with assignment grader

After Grading group dropboxes course administrators and other elevated users will recieve grade notifications after grading submissions with Assignment grader

02/14/2017 - 09:00 PRB0052090

No work around at this time

[RESOLVED] Sending email to large email lists may generate an error

Updated on 10/30/17: The D2L email timeout issue has been addressed. As of 10/30/17 MSU is using the D2L hosted mail option. This option should allow the email process to complete more efficently and thus avoid the timeout issue. 

Update on 10/18/17: The root cause of the email issue has been identified as a system time out issue. A fix for the issue is currently in progress with an ETA for resolution on 10/30/17.

MSU D2L instructors have reported intermittent errors when sending email to classlists over 100 students in D2L. When instructors send out email to large recipient lists an error message is generated or the email is not delivered to some recipients. At this time, the MSU IT team is seeking a solution to the problem and will keep users updated through this Known Issue Listing. 

09/22/2017 - 13:25 258694 PRB0051099

1) Consider sending email in smaller batches of 50 to 100 students at a time using the options to set the classlist page limit. 

2) Use the Registrar Office Instructor Systems to send the message 

 

You may also want to communicate with your classes about the intermittent email errors by using a D2L News Item (Announcement) on your Course Homepage or posting a message to a Q&A Discussion Forum under Communication > Discussions.

 

[RESOLVED] During Import/Export you get dropboxes copy errors

This happens when groups and dropboxes were copied from course A to course B. Then delete the group dropboxes from course B and then copy components from course B to course C. The above error will then show up in the Copy Course History.  When attempts to use Import/Export Copy funtion you can receives the error, “copy completed with error(s) for dropboxes".

07/14/2014 - 08:30 560704 PRB0040424

Recreate the group submission drop boxes in the course.

[RESOLVED] Students responses from Quizzes

When an instructor clicks on their attempts for Quizzes it doesn't show all the questions and their responses.

07/25/2014 - 13:30 566286 PRB0043446

D2L will have to run a script on the course to fix the behavior.  If you get the same issue in other courses file a ticket with D2L and include the incident ticket number of CA 566286.  And D2L's ticket number INC00341767.

[RESOLVED] Unlimited attempt quizzes

Quizzes that are set to *unlimited attempts* should show unlimited attempts in the attempts tab of the quiz. In some cases an error is producted or a number is selected in the attempts tab. If this occurs contact the DLS Help Desk for second level support.

12/06/2013 - 16:30 496140 Bug # 92125
[RESOLVED] Competencies associations are not being maintained.

 When doing a Import/Export/ Copy components objectives ard not copying in dropboxes and discussions.  This behavior also occurs when you use the course copy batch feature.

07/14/2014 - 13:45 560881 PRB0044434/PRB0045331

This problem is scheduled to be fixed before August 1, 2014

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