Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Date of Problem Title Description MSU Ticket Number Problem Number Statussort descending Tool Workaround
02/16/2015 - 11:30 IFRAME elements in content break spell checker

Adding iframe elements (commonly used for embedding videos) to content items will cause the HTML editor's spell checker feature to stop functioning.

643407 PRB0044180 HTML Editor

Add iframe elements to content after spell checking if planning on using the built in spell checker feature.

06/17/2014 - 15:15 Discussion editor you are not able to edit on an IPad

When you are in the Discussion editor you are able to type just fine but as soon as you go back and try to edit anything you are not able to place the cursor any where in the text. There isn't a typeover or insert mode on an IPad but in the editor you should be able to put the cursor at least in between works so you can add text and it won't do that..


The DLS helpdesk has found that if you type and edit the text in the notes app, and then select all and paste it into the discussion this provides you with a workaround.  D2L has no immediate plans to fix this behavior.

06/01/2015 - 12:45 Graphical, MathML, or LaTeX equations cannot be edited in News Item

Graphical, MathML, or LaTeX equations inserted using HTML Editor cannot be edited in a News Item after the page is saved.

PRB0043511 PRB0043511 News

The equation must be removed and re-inserted or may be edited directly in the HTML source.

02/13/2014 - 15:30 HTML editor crashes Internet Explorer 9

Internet Explorer 9 crashes in various areas of D2L.  We have tickets where it's crashed running Spell Checker and when viewing source code.

520169 PRB0042692

Behavior was not duplicated in Internet Explorer 10 or FireFox.

07/10/2015 - 16:30 Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

05/14/2014 - 12:00 Mail is not filtered by course

D2L's mail system does not know what course you sent your mail from so there is no current way to filter your messages by course.

549062 PRB0044093

The instructor could tag his messages by including a searchable keyword that would be unique to the course.