Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Date of Problem Title Description MSU Ticket Number Problem Number Statussort descending Tool Workaround
03/02/2016 - 15:45 Quiz Regrade Issue

Attempts to regrade quiz questions that have not been changed provide users with the options to "Give to all attempts XXX points" and "Give to attempts with answer XXX XXX points" but do not provide users with the answers selected by students. Because this is not happening, the system is also not defining what the option choices (1, 2,3,...) are in the drop down menu.

31632, 34902 PRB0049536
06/23/2014 - 11:15 HTML Editor issues using Windows 7 with Internet Explorer 11

Sometimes when you highlight a word to bold or to underline it does not bold it or underline it in HTML.

560184 PRB0044844

Use a different browser or browser version

03/08/2016 - 10:45 Search for Course arrow keys non-functional

The Search for Course feature no longer allows you to use the arrow keys to navigate through the text characters.

11315 PRB0050027
07/03/2014 - 10:15 Videos embedded with iframe embed code cannot go full screen

Kaltura and YouTube videos embedded with iframe based embed code are not able to go full screen when embedded in D2L (For YouTube, the button is missing; For Kaltura, the button is broken).

551613 PRB0044953 Content

Use legacy embed code where available, or in the case of Kaltura, embed the video using the My Media option under Insert Stuff.

03/09/2016 - 09:30 Audio files downloading as .zip files

When attempting to download .mp3 and .mp4 files from D2L, they download as .zip files instead.

15860 PRB0051364

Students must uncompress the files by double clicking on the .zip file, then double clicking the older inside to find the actual audio file.

07/09/2014 - 16:15 Column Header Missing in User Statistics Table

Occasionally when viewing the user statistics for a quiz (Quiz->Statistics->Users Stats), the "First Name, Last Name" column header will be missing from the top of the table.  This prevents the ability to re-sort the users.

552196 PRB0045553 Quiz

Clicking on the '%' column header to sort by percentages will make the missing header appear and then everything will work as normal.