The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Date of Problem||Title||Description||MSU Ticket Number||Problem Number||Status||Tool||Workaround|
|07/10/2015 - 16:30||Adobe Presenter Presentations Creeping Down Page||
Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.
Use an alternate browser such as Google Chrome or Firefox.
|05/14/2014 - 12:00||Mail is not filtered by course||
D2L's mail system does not know what course you sent your mail from so there is no current way to filter your messages by course.
The instructor could tag his messages by including a searchable keyword that would be unique to the course.
|11/16/2015 - 11:00||Embedded Players Cannot Go Fullscreen||
Embedded video players (such as Kaltura and YouTube) cannot go fullscreen when added to D2L though either Insert Stuff->Enter Embed Code or by editing page source.
For Kaltura videos, use the Insert Stuff->My Media option.
|05/22/2014 - 12:15||Quick link to content file results in error||
Inserting a quicklink to a Content File into a Survey Feedback results in an Internal Error Message.
After linking the desired text click the HTML editor link in the lower right of the text field, looking for this symbol "</>" Once the box opens please locate your link string:
|04/12/2013 - 08:45||Log Out link keeping Single-Sign-On sessions active||
Clicking the Log Out link does not close your Single-Sign-On sessions. Users have to quit the browser in order to close the session.
Quit the browser application.
|06/03/2014 - 13:00||Replacing Content||
When uploading a file with the same file name it causes a duplicate file to be created, rather than original file to be replaced.
Is to use the change file option.