Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problem Title Description MSU Ticket Number Problem Number Statussort descending Tool Workaround
07/10/2015 - 16:30 Adobe Presenter Presentations Creeping Down Page

Adobe Presenter Presentations grow in height and are creeping down the page in Internet Explorer.

694674 PRB0049572 Content

Use an alternate browser such as Google Chrome or Firefox.

05/14/2014 - 12:00 Mail is not filtered by course

D2L's mail system does not know what course you sent your mail from so there is no current way to filter your messages by course.

549062 PRB0044093

The instructor could tag his messages by including a searchable keyword that would be unique to the course.

11/16/2015 - 11:00 Embedded Players Cannot Go Fullscreen

Embedded video players (such as Kaltura and YouTube) cannot go fullscreen when added to D2L though either Insert Stuff->Enter Embed Code or by editing page source.

738395 PRB0050695 Content

For Kaltura videos, use the Insert Stuff->My Media option.

05/22/2014 - 12:15 Quick link to content file results in error

Inserting a quicklink to a Content File into a Survey Feedback results in an Internal Error Message.

551685 PRB0045197

After linking the desired text click the HTML editor link in the lower right of the text field, looking for this symbol "</>"  Once the box opens please locate your link string:
href="https://d2l.msu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou={orgUnitId}&type=content&rcode=MichiganSt-455908" target="_self">.  Locate this string and change the target location. Find the word "self" and change it to "blank".

Example:
href="https://d2l.msu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou={orgUnitId}&type=content&rcode=MichiganSt-455908" target="_blank">
Changing "self" to "blank" will force the link to open in a new window.

04/12/2013 - 08:45 Log Out link keeping Single-Sign-On sessions active

Clicking the Log Out link does not close your Single-Sign-On sessions.  Users have to quit the browser in order to close the session.

427346

Quit the browser application.

06/03/2014 - 13:00 Replacing Content

When uploading a file with the same file name it causes a duplicate file to be created, rather than original file to be replaced.

554552 PRB0045204

Is to use the change file option.

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