Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Date of Problem Title Description MSU Ticket Number Problem Number Statussort descending Tool Workaround
07/25/2014 - 13:30 Students responses from Quizzes

When an instructor clicks on their attempts for Quizzes it doesn't show all the questions and their responses.

566286 PRB0043446

D2L will have to run a script on the course to fix the behavior.  If you get the same issue in other courses file a ticket with D2L and include the incident ticket number of CA 566286.  And D2L's ticket number INC00341767.

12/06/2013 - 16:30 Unlimited attempt quizzes

Quizzes that are set to *unlimited attempts* should show unlimited attempts in the attempts tab of the quiz. In some cases an error is producted or a number is selected in the attempts tab. If this occurs contact the DLS Help Desk for second level support.

496140 Bug # 92125
07/14/2014 - 13:45 Competencies associations are not being maintained.

 When doing a Import/Export/ Copy components objectives ard not copying in dropboxes and discussions.  This behavior also occurs when you use the course copy batch feature.

560881 PRB0044434/PRB0045331

This problem is scheduled to be fixed before August 1, 2014

01/11/2013 - 09:00 Problem uploading files with a . in the name in Course Builder

Problem uploading files with a "." in the name in Course Builder

396707 429962 Content

There is no workaround.

07/14/2014 - 14:15 MathML files do not work correctly.

Courses that are converted from Angel to D2L with MathML in the files don't display correctly.

553753 PRB00455200

There is currently no timeline for the resolution of this issue.

01/28/2013 - 11:00 Quicklink embedded in Discussions & News Items

Quicklinks embedded, such as those from News items, are generating 404 errors.

514642 PRB0043526

There is currently no workaround.

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