Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Title Description Date of Problem MSU Ticket Number Problem Number Tool Workaround
[RESOLVED] Unlimited attempt quizzes

Quizzes that are set to *unlimited attempts* should show unlimited attempts in the attempts tab of the quiz. In some cases an error is producted or a number is selected in the attempts tab. If this occurs contact the DLS Help Desk for second level support.

12/06/2013 - 16:30 496140 Bug # 92125
[RESOLVED] Problem uploading files with a . in the name in Course Builder

Problem uploading files with a "." in the name in Course Builde

01/11/2013 - 09:00 396707 429962 Content

There is no workaround.

[RESOLVED] Quicklink embedded in Discussions & News Items

Quicklinks embedded, such as those from News items, are generating 404 errors.

01/28/2013 - 11:00 514642 PRB0043526

There is currently no workaround.

[RESOLVED] Microphone not detected on Mac in Kaltura Webcam Recorder

The microphone may remain undected on a Mac when using the Kaltura Webcam Recorder if it does not "hear" sound when loading.

06/09/2014 - 14:30 548092 PRB0045263 Kaltura

Expose the microphone to noise as the webcam recording widget loads--e.g. blow into the microphone.   Alternatively, users may use the webcam recording tool on instead.

Weight of Bonus Item Not Editable Until After Save

When creating an bonus item in a category that is configured to "Distribute weights by points across all items in the category" or "Distribute weight evenly across all items" the weight input field remains disabled until after saving the item.

06/12/2014 - 17:00 502093 PRB0045271 Grades


As a workaround, when you create your grade item, select the Bonus check box when you first begin editing the grade item, enter the value in the Weight field, and then select the grade category that has the Distribute weights by points across all items in the category option selected. The value in the Weight field remains as you entered it and you can still edit it before you save.


[RESOLVED] Notifications received with a quicklink embedded generate 404 errors.

Notifications received with a quicklink embedded, such as those from News items, generate 404 errors.

10/29/2013 - 16:00 488237 PRB0043526

There currently is no workaround.