The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Date of Problem||Title||Description||MSU Ticket Number||Problem Number||Status||Tool||Workaround|
|03/02/2016 - 15:45||Quiz Regrade Issue||
Attempts to regrade quiz questions that have not been changed provide users with the options to "Give to all attempts XXX points" and "Give to attempts with answer XXX XXX points" but do not provide users with the answers selected by students. Because this is not happening, the system is also not defining what the option choices (1, 2,3,...) are in the drop down menu.
|06/23/2014 - 11:15||HTML Editor issues using Windows 7 with Internet Explorer 11||
Sometimes when you highlight a word to bold or to underline it does not bold it or underline it in HTML.
Use a different browser or browser version
|03/08/2016 - 10:45||Search for Course arrow keys non-functional||
The Search for Course feature no longer allows you to use the arrow keys to navigate through the text characters.
|07/03/2014 - 10:15||Videos embedded with iframe embed code cannot go full screen||
Kaltura and YouTube videos embedded with iframe based embed code are not able to go full screen when embedded in D2L (For YouTube, the button is missing; For Kaltura, the button is broken).
Use legacy embed code where available, or in the case of Kaltura, embed the video using the My Media option under Insert Stuff.
|03/09/2016 - 09:30||Audio files downloading as .zip files||
When attempting to download .mp3 and .mp4 files from D2L, they download as .zip files instead.
Students must uncompress the files by double clicking on the .zip file, then double clicking the older inside to find the actual audio file.
|07/09/2014 - 16:15||Column Header Missing in User Statistics Table||
Occasionally when viewing the user statistics for a quiz (Quiz->Statistics->Users Stats), the "First Name, Last Name" column header will be missing from the top of the table. This prevents the ability to re-sort the users.
Clicking on the '%' column header to sort by percentages will make the missing header appear and then everything will work as normal.