The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.
|Title||Description||Date of Problem||MSU Ticket Number||Problem Number||Tool||Workaround|
|Dropbox submission returning error||
When files are uploaded into Dropboxes with special characters in the file name D2L is not able to convert the file. Example name(3).doc
|06/30/2014 - 14:15||561925||Dropbox||
Removed the special characters and re-upload the file.
|Cannot delete custom widgets||
There is no distinction in D2L between the ability to delete custom widgets, and being able to delete MSU wide widgets. Due to this, users are unable to delete custom widgets in their course.
|09/22/2016 - 08:15||
If you need a widget deleted from your course, please contact the Service Desk.
|Log Out link keeping Single-Sign-On sessions active||
Clicking the Log Out link does not close your Single-Sign-On sessions. Users have to quit the browser in order to close the session.
|04/12/2013 - 08:45||427346||
Quit the browser application.
|Can't open feedback files||
Students receive an error (404 Not found) when attempting to access their feedback files in a dropbox when accessing the dropbox through the content tab of a course.
|01/09/2014 - 14:45||505321||PRB0042595||
|Students responses from Quizzes||
When an instructor clicks on their attempts for Quizzes it doesn't show all the questions and their responses.
|07/25/2014 - 13:30||566286||PRB0043446||
D2L will have to run a script on the course to fix the behavior. If you get the same issue in other courses file a ticket with D2L and include the incident ticket number of CA 566286. And D2L's ticket number INC00341767.
|ipad - editing text||
Caller is useing an iPad to access D2L courses. She has foound that when she typed into a text box, such as a discussion forum message, she does ntohave the option to go back and edit the text. her cursor will not allow her to edit. I tested this and duplicated the issue.
|01/25/2016 - 08:45||514805||0044227||