Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or

Title Description Date of Problemsort descending MSU Ticket Number Problem Number Tool Workaround
[RESOLVED] Problem uploading files with a . in the name in Course Builder

Problem uploading files with a "." in the name in Course Builde

01/11/2013 - 09:00 396707 429962 Content

There is no workaround.

[RESOLVED] Quicklink embedded in Discussions & News Items

Quicklinks embedded, such as those from News items, are generating 404 errors.

01/28/2013 - 11:00 514642 PRB0043526

There is currently no workaround.

[RESOLVED] Log Out link keeping Single-Sign-On sessions active

Clicking the Log Out link does not close your Single-Sign-On sessions.  Users have to quit the browser in order to close the session.

04/12/2013 - 08:45 427346

Quit the browser application.

[RESOLVED] Unable to submit files to discussions or dropbox when special characters are in the file name

These special ASCII characters are NOT allowed in file and folder names: 

" * / : < > ? \ | -

Problems will arise if file or folder names contain any of these characters.  If you attempt to upload a file containing any of these characters, you will receive an appropriate message


05/28/2013 - 14:00 PRB0042009

There is no workaround, the file must be renamed before it can be successfully uploaded.

[RESOLVED] D2L Objectives

Competencies don't work when pulled from the organizational level. 

09/27/2013 - 14:45 473313 PRB00101811

They need to be local to the course.  If they are located locally they will work correctly.

[RESOLVED] Not able to adjust the width and/or height of .mp4 movies in HTML

When you embed a .mov file you can go into the html code and change the width and height numbers. When you embed an .mp4 movie, the changes you make have no effect.

10/03/2013 - 14:30 480882 PRB0043064

It appears that in the latest version of D2L, this problem has been resolved. The player size for .mp4 videos will change in response to the HTML code.

If all else fails, workaround is to put a player link in an iframe.