Known Issues

The following issues have been identified by the Desire2Learn Support Team based on our testing and information provided by the MSU Community. We appreciate your help in identifying these issues as we work with the vendor to provide resolution. Reviewing this list will inform you of existing issues with the system and their workarounds.

Terms to know:

Hotfix – Fix patches provided by the vendor, outside of the monthly patch cycle

Workaround – Alternate means of completing the task at hand, barring an immediate fix

DLS Helpline – Distance Learning Services help hotline for Desire2Learn issues, reachable at 355-2345, 1-800-500-1554, or reachout@msu.edu

Title Description Date of Problemsort ascending MSU Ticket Number Problem Number Tool Workaround
Users not Un-enrolled from Groups when Classlist Enrollment is Removed

Group enrollments in D2L remain after a user has been unenrolled from the classlist. 

10/11/2018 - 10:38 Request 526311 PRB0145434 Groups

Unenroll the user from the group before unenrolling the user from the classlist. 

Questions Will Not Load In New Editor Experience When Special Character Is Used

If a user includes a special character in the title of a D2L quiz, the New Question Editing Experience may fail to load. 

07/23/2018 - 12:25 Request 476569 PRB0120678 Quizzes

Remove special characters from the quiz name before making any edits. 

[RESOLVED] Duplicate Calendar Entries - Assignments Tool

D2L Support has Identified an error that causes the Assignments tool to duplicate calendar entries in a course. 

06/06/2018 - 12:39 Request 453934 PRB0053576 Assignments

Please contact the Distance Learning Services Help Desk for assistance with resolving this issue. 

Submission Views are Editable

When learners access their submissions for a quiz they completed, and the submission view for the quiz includes the permissions to view quiz submission questions along with the answer they selected, they are able to select a different answer in the submission view. The radio button next to the answer they selected is not static, therefore they can select an alternate answer as if they were taking the quiz. This change is not saved and the selected answer in the submitted quiz does not update.

05/22/2018 - 12:23 Request 446943 PRB0055573 Quizzes

There is no work around for this error at this time.

[RESOLVED] The Calendar Field In Manage Dates Cannot Be Unchecked

Users are unable to selectively remove some tools dates from the calendar using the manage dates feature under Course Admin. All attempts to deselect the an indiivdual item will return no result. 

04/24/2018 - 08:31 431262 PRB0058190 Manage Dates

There is no workaround at this time. The tool allows you to check/un-check the calendar option for Quiz / Survey/ Grade the option is currently unavailable for checklist / Dropbox / Content / Discussion / News in Manage Dates. 

Users cannot print Discussion Topics in the Threaded View

When attempting to expand all and print threaded discussions in Grid View, the system produces a print window sorted by date of post.

01/22/2018 - 10:06 378992 PRB0056955 Discussions

Select and print threads one at a time.

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